AI-Powered Customer Support Transformation

Challenge

TechCorp was struggling with high support costs and slow response times. Their team of 50 support agents couldn't keep up with the volume of customer inquiries, leading to frustrated customers and burnt-out staff.

Solution

We built a production RAG system that:

• Ingested their entire knowledge base, help docs, and past support tickets
• Implemented intelligent chunking and embedding strategies
• Created a re-ranking pipeline for optimal retrieval
• Added human-in-the-loop review for quality assurance
• Deployed agentic workflows for multi-step support tasks

Results